Frequently Asked Questions
Cable Television
How to Perform a QAM Scan (Digital Cable Subscribers Only)
Dish Networks recently updated programming that requires all customers with digital service to perform a QAM scan on your converter box. Digital customers must repeat the following steps for a QAM scan:
1. Press "Menu" on your Dish Network remote control
2. Select "System Setup" on the Menu screen by pressing #6 on your Dish remote
3. Select "Installation" on the System Setup screen by pressing #1 on your Dish remote
4. Select "QAM Setup" on the Installation screen by pressing #1 on your Dish remote
5. Make sure the "Scan Range" on the QAM setup screen says: "From: 495" (anything below this number is fine as well) "To: 861". If it does skip to step 6, if it does not, repeat the following steps:
a.Highlight the "From" or "To" field (depending on which one needs to be changed) using the left or right arrows on your Dish Network remote control.
b.Once highlighted, use the up or down arrows to change to the correct number (531 for the "From" field, 861 for the "To" field)
6.Once the "Scan Range" has the correct range, highlight the "SCAN" field on the right side of the screen using the arrows on your Dish remote and press select on the Dish remote
7.Once the scan is complete, highlight "DONE" using the arrows on your Dish remote and press select on your Dish remote
8.After that, continuously hit cancel (#0) on your Dish Network remote control until you are out of the menu
9. The receiver will go through several more steps automatically and the complete process may take up to 20 minutes to finish
How many channels do I get with Summit Broadband cable TV?
The channels vary slightly by community. However, at a minimum you will have access to the following selection:
- 200+ popular channels including your local broadcast networks and Basic Cable, plus Big Ten Network, ESPN, CNN, Discovery and Disney XD
- 80+ HD channels (that's where digital really shines)*
- 32+ premium channels including multiple channels of HBO, Showtime and Cinemax
- 30+ channels of commercial-free, CD-quality digital music
*Some communities may not currently offer HD.
Does Summit Broadband offer high definition services?
Yes, Summit Broadband offers a wide array of high definition programming. In order to get the most out of high definition, you'll need a television with a resolution of 720p or higher. Most televisions on the market today are 1080p resolution.
You will also need an HDMI cable or component cables to get the full use of high definition. High definition requires a different set top box. Summit Broadband also offers HD DVR service so you can record and watch your favorite HD programming.
Do I need a digital receiver for every TV?
That depends on where you live. Cypress Lakes, Hawthorne Groves and Mill Creek receive Basic Cable TV service at no extra equipment cost. However, in order to receive the complete digital package or to upgrade service you would need a digital receiver on each TV.
All other properties require a digital set top box. Set top boxes range from basic, standard definition to HD (high definition) to DVR (digital video recorder), which can record shows to watch later.
What should I do if my remote control is not working?
If you are having trouble with the remote control for your digital receiver, please take the following steps:
- Make sure the remote is set to work with your digital receiver by first pressing the SAT mode button.
- If no lights work on your remote, it may be a power issue. Try changing the batteries.
- If you are still having problems, please call (407) 996-8900 for further assistance.
What should I do if I am experiencing problems with my digital receiver or DVR (set top box)?
First, reset the receiver. Unplug the receiver’s power, wait 30 seconds and plug power back in. It may take a few minutes for the receiver to fully reset. If this doesn’t resolve the issue, please call 407-996-8900.
Why should I choose Summit Broadband cable TV over satellite TV?
The main reasons are quality and reliability. The reception you get with satellite TV is affected by adverse weather conditions. Rain, wind, etc. causes problems. In fact, bad weather can result in a delay or total loss of signal. You'll never have that problem with Summit Broadband's cable TV. Our cables are all fiber optic and buried beneath the ground where they're unaffected by any environmental conditions.
Also, our TV signal is brought into your home via one cable. It's small and unobtrusive. Compare that with the big, ugly dish and antenna you have to post on your home's roof with satellite providers.
Why should I choose cable TV from Summit Broadband over another cable company?
Summit Broadband offers numerous advantages over other cable TV companies in the Central Florida area. We invite you to compare our services with any other provider. You'll find we have:
- Lower prices
- Greater variety of channels
- Uncompressed high-definition (HD) channels
- Better reliability
- Superior customer service
Internet
How fast is Summit Broadband's Internet?
Summit Broadband offers speeds of 10, 15, 25, or 50 Mb/s and up to 100 Mb/s in some communities.
How does that compare with other Internet providers in the Orlando area?
Other Orlando Internet providers offer lower speeds. As you can see, Summit Broadband's speed blows them away!
Also, our speed is consistent because of our state-of-the-art fiber-optic network. You'll find with other providers that speed varies and can be significantly slower during “Internet rush hours.”
How can I test my download and upload speeds?
You can test your Internet speed at the following link: http://speedtest.orlandotelco.net
What are Summit Broadband’s incoming and outgoing email server settings?
If you have an e-mail account through Summit Broadband, use: mail.otcdsl.net for both pop3 (incoming) and smtp (outgoing) settings.
If you have an e-mail account through another provider on a Summit Broadband network such as Yahoo, Hotmail or Gmail, and use an e-mail program such as Outlook or Entourage, check with your e-mail provider for settings.
If you live at Alafaya Club, College Station, The Gatherings or Tivoli, please use the following smtp (outgoing) server setting: relay.summit-broadband.com
Can I use a wireless router?
Yes, but we highly recommend you secure the router. We don’t offer direct technical support to configure your router, but we recommend you do the following with your particular router to ensure the highest security and best connection:
Never use wireless and a hardline connection from your computer at the same time. Use one and disable/disconnect the other.
Be sure to plug your router or other device into the port marked for Ethernet, Internet, Uplink, WAN, or Modem access, NOT the numbered ports if your router has them. Numbered ports are for computers or other devices, not the wall jack or DSL modem.
- The basic steps to secure your wireless router are:
- Change the SSID to uniquely identify your router.
- Change the administrator's password on your router.
- Use encryption as the most effective means of protecting your router and the information coming off it. This is very important. If you are going to do only one thing, this is it. Do not use WEP. We suggest you use WPA or better.
- Use MAC address filtering.
What should I do if my high-speed Internet service is not working?
These are the most common fixes for Internet issues (unless there is a network issue occurring):
Reboot each device from the wall out. If your service is DSL, unplug the modem for 30 seconds and then plug it back in and continue rebooting other devices in order up to your computer.
If this doesn’t work and you are using a router, disconnect your computer from the router and plug directly into your modem or ethernet wall jack, and again reboot devices from the wall out.
If you still cannot access the Internet, contact us for assistance at (407) 996-8900.
Home Phone
What are my choices in selecting a phone package from Summit Broadband?
Our all-digital phone service gives you unlimited local and long distance calling for one flat rate.
No gimmicks, no restrictions on when you can call and no more outrageous long distance charges. Choose from three straightforward pricing plans:
- No long distance service
- 500 minutes long distance North America
- Unlimited long distance North America
What features are included with Summit Broadband’s home phone service?
- Call Waiting Alerts of another incoming call by means of a tone
- Three Way Calling Allows an existing call to be placed on hold while making another outbound call and merging all 3 callers together
- Caller ID Allows for identification of the name and/or phone number of an incomming call (if published) to be displayed on equipment
- Voicemail Computerized answering and routing system, for recording, saving and relaying messages
- Remote Access Call Forwarding Enables the call fowarding feature from a location other than the physical location of the residence
- Caller ID with Call Waiting Identification of the name and/or phone number of an incomming call while subscriber is on the line engaged in a call already
- Call Block Enables manual blocking of name and/or phone number from appearing on caller id by pressing *67 (on a per call basis)
- Automatic Recall Redials your last caller even if you missed the call
- Call Forwarding Enables incoming calls to be automatically transferred to another number (toll charges may apply)
- Distinctive Line Ring Various phone numbers can have different ring tones in order to identify specific callers
- Toll Block Prevents long distance calls to be made from the residence
- Call Number Delivery Blocking Supresses your directory number so that it is not displayed on the called parties telephone
How do I set up the voice mail feature on my Summit Broadband home phone service?
For the majority of Summit Broadband customers, do the following:
At home, dial 407-996-9900 to access your voice mail system. Your default password will be the last 4 digits of your phone number. There will be prompts to help you through the process of setting up your voice mail. After you have set up your system, from home dial *98 to access the system. If you have messages waiting, you will hear a stutter dial tone upon picking up your line.
To check your messages when away from home, dial 407-996-9900, press the * key, and then dial your phone number starting with the area code. You will be prompted to enter your password to access the system and listen to your messages.
For phone customers at The Gatherings, do the following:
Dial #0 to access your voice mail system. Your default password is the last 4 digits of your phone number. There will be prompts to help you through the process of setting up your voice mail. If you have messages waiting, you will hear a stutter dial tone upon picking up your line.
To check your messages when away from home, dial your phone number starting with the area code. When your voice mail picks up, dial #0 and enter your password to access the system and listen to your messages.
Can I still use the Internet while making phone calls?
Yes. Your computer and Summit Broadband home phone service are independent of each other.
Do I have to order phone service to receive Internet service from Summit Broadband?
No. Summit Broadband’s DSL service is separate from its phone service. They are not dependent on each other.
If the power goes out, will my phone still work?
Yes. Your phone gets its signal from our fiber-optic cable network and is unaffected by any power outages. It is also unaffected by any weather conditions.
Will my phone service work with my existing outlets?
Yes. We won't have to do any wiring or modifications to your existing phone connection.
General Topics
How do I sign-up for Summit Broadband’s services?
Please contact a Summit Broadband Customer Service Representative at 407-996-8900 to learn about our service offerings and to sign up.
Can I pay my bill online?
Yes. For your convenience, please pay online at:
http://pay.summit-broadband.com
Who do I contact if I have a question about my bill or a problem with my service?
Please contact us at 407-996-8900, Monday through Friday, 8:00 a.m. to 6:00 p.m. for billing questions. For your convenience, we have extended Technical Support hours, 8:00 a.m. to 11:00 p.m. We monitor the network and resolve network issues 24 hours a day/365 days a year.
What are your installation fees?
Our installation fees vary based on the services you purchase. When you book your installation appointment, we can provide you with specific prices.
Why should I choose Summit Broadband over some of the bigger companies offering cable TV, Internet and phone service?
There are 3 main reasons why Summit Broadband is a better choice for you than other Orlando communications providers:
- You'll save money. Our prices are lower.
- You'll get more of what you want. For example, with our cable TV packages you get more channels, and because our network is all digital, more of those channels are high definition (HD). With our Internet package you'll get more speed, up to 50Mb/s versus 15Mb/s with other companies. You'll also get better reliability; no more Internet outages or slow speeds due to heavy traffic.
- You'll get better customer service. Whether it's calling our customer service department or having one of our techs come out to your home, you'll get faster, more courteous service from our people. We appreciate your business, and it shows.
Why would I want to get my phone and Internet service from a cable TV provider? Shouldn't I go to individual companies that specialize in each of these areas?
With Summit Broadband these services are delivered digitally via our state-of-the-art fiber-optic network. That means better quality and reliability than you'd get with other suppliers in the area, which still use analog signals.
Finally, when you buy all three services through Summit Broadband, you get one bill and pay only one company. It's easy and convenient.
What if I choose Summit Broadband for any or all of the services you provide and then decide for some reason to change to another company?
No problem. Sure, we'll be sorry to see you go, but we'll respect your decision. With Summit Broadband you sign no contract and make no long-term commitment. Frankly, we don't feel the need to "lock you in." We believe that once you try Summit Broadband, you'll be so pleased with our services you won't ever consider leaving.
Please give us a call to further discuss what Summit Broadband can do for you. Contact us at 407-996-8900, Monday through Friday, 8:00 a.m. to 6:00 p.m.
If your question hasn't been addressed here, you may contact us directly at info@Summit-Broadband.com.
