Summit Broadband provides a Clear QAM (Unencrypted) Digital Basic lineup by using PSIP data (Program and System Information Protocol). Channels may not map properly if the manufacturer has implemented the PSIP standard different from the industry standard.

Some manufacturers have released firmware fixes that can update the software on a Digital Television to fix PSIP issues. Click here to access a form letter to send to your Digital TV manufacturer or Click Here to find step by step instructions to locate available firmware updates on manufacturer websites.

• 200+ popular channels including your local broadcast networks and Basic Cable, plus Big Ten Network, ESPN, CNN, Discovery and Disney XD
• 120+ HD channels (that's where digital really shines)*
• 32+ premium channels including multiple channels of HBO, Showtime and Cinemax
• 30+ channels of commercial-free, CD-quality digital music

Yes, Summit Broadband offers more than 80 channels of high definition programming. In order to get the most out of high definition, you'll need a television with a resolution of 720p or higher. Most televisions on the market today are 1080p resolution.

You will also need an HDMI cable or component cables to get the full use of high definition. High definition requires a different set top box. Summit Broadband also offers HD DVR service so you can record and watch your favorite HD programming.

Yes. You will need a Digital Terminal Adaptor (DTA) or a set-top box connected to every TV.

If you are having trouble with the remote control for your set top box, please take the following steps:

• Make sure the remote is set to work with your digital receiver by first pressing the SAT mode button.
• If no lights work on your remote, it may be a power issue. Try changing the batteries.
• If you are still having problems, please call our customer care team at (407) 996-8900 for further assistance.

First, reset the box. Unplug the box's power, wait 30 seconds and plug the power back in. It may take a few minutes for the box to fully reset. If this doesn't resolve the issue, please call our customer care team at (407) 996-8900.

TV Anywhere allows you to watch select TV content anywhere there is an Internet connection.

TV Anywhere can be access from the iPad®, iPhone®, AndroidTM phone and any computer or laptop.

No, TV Anywhere is provided at no additional cost to Summit Broadband Digital Cable customers.

Yes. Accessing TV Anywhere content requires that you be a Summit Broadband Cable TV customer.

Currently, the only content available will be in-depth coverage of the Olympics which starts on July 27, 2012. In addition to the programming you might see on television, you'll enjoy access to extra content such as live coverage of events not broadcast, behind-the-scenes footage, interviews and more. Additional programming will be added to the TV Anywhere platform in the coming months.

Registering is easy. Go to summit-broadband.com and click on the TV Anywhere link on the homepage (http://www.summit-broadband.com/index.php/tv_anywhere). Click the register link, complete the registration form, and then click submit. Once registration is successfully completed you will receive a confirmation email. It may take up to 24-hours for your information to be authenticated, so we encourage you to register early so that you don't miss any of the Olympic coverage.

When you access the NBC Olympics website (http://www.nbcolympics.com/liveextra/help/index.html) you will be prompted to enter your login and password. This is the same login and password you registered with on the summit-broadband.com website. If you are connecting via a laptop or desktop computer, you will not need to download any additional software. However, if you are connecting via an iPad, iPhone or Android phone you will need to first download and install an application from your device's app store.

First you need to launch your device's native app store. Next search for NBC Olympics. In the results you should notice two official NBC applications. One titled "NBC Olympics" and one titled "NBC Olympics Live Extra". You will need to download the Live Extra app to get access to live coverage.

Up to two users may access TV Anywhere content simultaneously. You may set up one sub-account for another user. To set up a sub-account. Access the sub-account tab by logging in at http://www.summit-broadband.com/index.php/tv_anywhere_login.

To reset your password, go to Summit Broadband's TV Anywhere home page (http://www.summit-broadband.com/index.php/tv_anywhere), click login, and then click the "Forgot Password" link. A new passsword will be emailed to the address on file. If you simply wish to change your password, please go to Summit Broadband's TV Anywhere home page (http://www.summit-broadband.com/index.php/tv_anywhere), click login, login to your account and then find the account management link. You can change your password here.

Summit Broadband offers download speeds of 10, 15, 25, or 50 Mb/s and up to 100 Mb/s in some communities and upload speeds up to 7 Mb/s.

Other Orlando Internet providers offer slower speeds. As you can see, Summit Broadband's speed blows them away!

Also, our speed is consistent because of our state-of-the-art fiber-optic network. You'll find with other providers that speed varies and can be significantly slower during "Internet rush hours."

You can test your Internet speed at the following link: http://speedtest.summit-broadband.com/

If you have an e-mail account through Summit Broadband, use: mail.otcdsl.net for both pop3 (incoming) and smtp (outgoing) settings.

If you live at Alafaya Club, College Station, The Gatherings or Tivoli, please use the following smtp (outgoing) server setting: relay.summit-broadband.com

If you have an e-mail account through another provider on a Summit Broadband network such as Yahoo, Hotmail or Gmail, and use an e-mail program such as Outlook or Entourage, check with your e-mail provider for settings.

Yes, but we highly recommend you secure the router. We don't offer technical support to configure your router, but we recommend you do take the following steps to ensure the highest security and best connection for your wireless network:

• Never use wireless and a hardline connection from your computer at the same time. Use one and disable/disconnect the other.
• Plug your router or other device into the port marked for Ethernet, Internet, Uplink, WAN, or Modem access, NOT the numbered ports (if your router has them). Numbered ports are for computers or other devices, not the wall jack or DSL modem.
• The basic steps to secure your wireless router are:
• Change the SSID to uniquely identify your router.
• Change the administrator's password on your router.
• Use encryption to protect your router and the information coming off it. This is very important. If you are going to do only one thing, this is it. Do not use WEP. We suggest you use WPA or better.
• Use MAC address filtering.

These are the most common fixes for Internet issues (unless there is a network issue occurring):

• Reboot each device from the wall out. If your service is DSL, unplug the modem for 30 seconds, plug it back in, and then continue rebooting other devices in order of connectivity from the wall to your computer.
• If this doesn't work and you are using a router, disconnect your computer from the router and plug it directly into your modem or Ethernet wall jack, and again reboot devices from the wall out.
• If you still cannot access the Internet, contact us for assistance at (407) 996-8900.

For the majority of Summit Broadband customers, do the following:

At home, dial 407-996-9900 to access your voice mail system. Your default password will be the last 4 digits of your phone number. There will be prompts to help you through the process of setting up your voice mail. After you have set up your system, from home dial *98 to access the system. If you have messages waiting, you will hear a stutter dial tone upon picking up your line.

To check your messages when away from home, dial 407-996-9900, press the * key, and then dial your phone number starting with the area code. You will be prompted to enter your password to access the system and listen to your messages.

For phone customers at The Gatherings, do the following:

Dial #0 to access your voice mail system. Your default password is the last 4 digits of your phone number. There will be prompts to help you through the process of setting up your voice mail. If you have messages waiting, you will hear a stutter dial tone upon picking up your line.

To check your messages when away from home, dial your phone number starting with the area code. When your voice mail picks up, dial #0 and enter your password to access the system and listen to your messages.

Yes. Your computer and Summit Broadband home phone service are independent of each other.

No. Summit Broadband's DSL service is separate from its phone service. They are not dependent on each other.

Yes. Your phone gets its signal from our fiber-optic cable network and is unaffected by any power outages. It is also unaffected by any weather conditions.

Yes. We won't have to do any wiring or modifications to your existing phone connection.

E 911 County Surcharges
This charge is imposed by local governments to help pay for emergency services such as fire and rescue. The charge $.50 per line per month (per phone), and applies only to phone services.

Carrier Cost Recovery Fee
This is a charge that allows local telephone companies to recover the costs of providing the outside telephone wires, underground conduit, telephone poles and other facilities that link each telephone customer to the telephone network. A long distance company pays this charge for each residential and business telephone line presubscribed to that long distance company. If a customer or business has not selected a long distance company for its telephone lines, the local telephone company may bill the consumer or business for the charge.

Network Access Charge
This charge covers the costs of the local phone network costs that access to the long distance network

FL Surcharge for the Hearing Impaired
This state charge helps to pay for the relay center, which transmits and translates calls for hearing impaired and speech impaired people. There will be a $.11 surcharge on each line every month. This charge applies only to phone services.

State Communication Service Tax
This is a tax mandated by the by the State government. This charge is imposed on local telecommunication services (2.52%), and an additional charge for cable television (6.65%).

Universal Service Fund
Helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the cost of providing telephone service is high, schools, libraries and rural health care providers. Congress has mandated that all telephone companies providing interstate and international service must contribute to the fund.

Federal Tax
This is a tax mandated by the Federal Government. It is imposed on all telecommunications services, including local, long distance and wireless bill (3%).

FL State Sales Tax
This charge is imposed by state, local and municipal governments on installation fees. The Orange County tax rate is 6.5%. The tax rate for Lake, Osceola, Polk and Seminole counties are 7%.

Local Tax
This is a tax mandated by the local government. It is imposed on all telecommunication services; including local, long distance and wireless bills (charge depends on where you are located).

Summit Broadband Charges
This is a total of all domestic long distance charges, international long distance charges, and directory assistance call charges that are itemized on the following pages.

Late Payment Fee
This charge is applied if the current balance is not received by the due date. A minimum late payment fee of $5 or up to 1.5%, whichever is greater will be applied to balances considered delinquent.

Please contact a Summit Broadband Customer Care Specialists at (407) 996-8900 to learn about our service offerings and to sign up.

Yes. For your convenience, you can register a customer login and pay online at:

https://webcare.summit-broadband.com/esp

Please contact us at (407) 996-8900, Monday through Friday, 8:00 a.m. to 8:00 p.m. for billing questions. For your convenience, we have extended Technical Support hours 24/7. We monitor the network and resolve network issues 24 hours a day/365 days a year.

Our installation fees vary based on the services you purchase. When you schedule your installation appointment, we can provide you with specific prices.

With Summit Broadband you sign no contract and make no long-term commitment. Frankly, we don't feel the need to "lock you in." We believe that once you try Summit Broadband, you'll be so pleased with our services you won't ever consider leaving.

Please give us a call to further discuss what Summit Broadband can do for you. Contact us at (407) 996-8900, Monday through Friday, 8:00 a.m. to 8:00 p.m.

Summit Broadband provides a Clear QAM (Unencrypted) Digital Basic lineup by using PSIP data (Program and System Information Protocol). Channels may not map properly if the manufacturer has implemented the PSIP standard different from the industry standard.

Some manufacturers have released firmware fixes that can update the software on a Digital Television to fix PSIP issues. Click here to access a form letter to send to your Digital TV manufacturer or Click Here to find step by step instructions to locate available firmware updates on manufacturer websites.

On September 5, 2012, you will experience a brief interruption of Digital Cable service between the hours of 2am-6 as we implement GuideBuilder.

The type of programming information you see is dependent on the TV set manufacturer. You may see additional features like:

• The ability to see program air-dates up to seven days in advance
• Information on actors, plot summaries, year of release, etc.

After GuideBuilder is launched, you may see a blank screen on some or all channels. Your TV may also show a message such as "Scrambled channel", "no signal" or "no channel". All TV's will need to rescan to enjoy this new feature.

Steps will vary by manufacturer, but here is a general guide:

• Press the "Menu" or similarly labeled button on your digital TV remote.
• Go to "Setup" or "Settings" or "Channel"
• Select Tuner mode (Cable/Antenna) and ensure that "Cable" is selected.
• Go to "Scan channels", "Program channels", "Autoscan", "Autoprogram", or "Autotuning"
• Press "Select" or "Enter" or "OK" to start the scan

No. TV's connected to set top boxes, DVR's, and DTA's will not need to be rescanned. You may experience service interruptions with cable television service between 2am – 6am. DVR recordings scheduled during this timeframe may be interrupted or stop recording.