Support >> FAQs
Topics:
Cable TV
channels   |   HD   |   remote   |   dvr
Internet
wireless networking   |   internet speeds   |   internet outage
Home Phone
packages   |   features   |   voicemail
General
getting service   |   online bill pay   |   installation
Why are the channels on my TV different from the printed Summit Broadband channel lineup?

Summit Broadband provides a Clear QAM (Unencrypted) Digital Basic lineup by using PSIP data (Program and System Information Protocol). Channels may not map properly if the manufacturer has implemented the PSIP standard different from the industry standard.

Some manufacturers have released firmware fixes that can update the software on a Digital Television to fix PSIP issues. Click here to access a form letter to send to your Digital TV manufacturer or Click Here to find step by step instructions to locate available firmware updates on manufacturer websites.

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How many channels do I get with Summit Broadband cable TV?
The channels vary slightly by community, however, you will have access to a minimum of: • 200+ popular channels including your local broadcast networks, basic channels, plus Big Ten Network, ESPN, CNN, Discovery Channel and Disney XD. • 130+ HD Channels • 32+ premium channels including multiple channels of HBO, Showtime and Cinemax • 40+ channels of commercial-free, CD-quality digital music *Some communities may not currently offer HD.
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Does Summit Broadband offer high definition services?

Yes, Summit Broadband offers more than 130 channels of high definition programming. In order to get the most out of high definition, you'll need a television with a resolution of 720p or higher. Most televisions on the market today are 1080p resolution.

You will also need a HDMI cable or component cables and a high definition set top box to get the best HD picture.

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Do I need a digital receiver for every TV?

Yes. You will need a Digital Terminal Adaptor (DTA) or a set-top box connected to an analog TV.

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What should I do if my remote control is not working?

If you are having trouble with the remote cwhy wouontrol for your set top box, please take the following steps:

  • Sync the remote with your digital receiver by pressing the SAT mode button.
  • Check to see if the lights on the remote are working. If not, replace the batteries because there may be a power issue.
  • If problems continue, please call our customer care team for further assistance. Check out our support page to contact your local office.

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What should I do if I am experiencing problems with my set top box or DVR?

Reset the box by unplugging the power, waiting 30 seconds then plugging the power back in. It may take a few minutes for the box to restore its settings.

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How fast is Summit Broadband's Internet?

Summit Broadband offers download speeds of 10, 15, 25, 50, or 100 Mbps and up to 1,000 Mbps in some communities. We also offer upload speeds up to 1,000 Mbps.

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What is a solar outage?

Please click here to learn about solar outages.

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How is Summit Broadband able to provide the fastest Internet speed in Florida?

Our Internet service is delivered through a state-of-the-art fiber optic network. This allows for consistent, more reliable speeds with limited lag during ‘Internet rush hours’.

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How can I test my download and upload speeds?

You can test your Internet speed at the following link: http://speedtest.summit-broadband.com/

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What are Summit Broadband’s incoming and outgoing email server settings?

If you have an e-mail account through Summit Broadband, use: mail.otcdsl.net for both pop3 (incoming) and smtp (outgoing) settings.

If you live at Alafaya Club, College Station, The Gatherings or Tivoli, please use the following smtp (outgoing) server setting: relay.summit-broadband.com

If you have an e-mail account through another provider on a Summit Broadband network such as Yahoo, Hotmail or Gmail, and use an e-mail program such as Outlook or Entourage, check with your e-mail provider for settings.

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Can I use a wireless router?

Yes, but we highly recommend you secure the router. We don't offer technical support to configure your router, but we recommend you do take the following steps to ensure the highest security and best connection for your wireless network:

  • Never use wireless and a hardline connection from your computer at the same time. Use one and disable/disconnect the other.
  • Plug your router or other device into the port marked for Ethernet, Internet, Uplink, WAN, or Modem access, NOT the numbered ports (if your router has them). Numbered ports are for computers or other devices, not the wall jack or DSL modem.
  • The basic steps to secure your wireless router are:
    • Change the SSID to uniquely identify your router.
    • Change the administrator's password on your router.
    • Use encryption to protect your router and the information coming off it. This is very important. If you are going to do only one thing, this is it. Do not use WEP. We suggest you use WPA or better.
    • Use MAC address filtering.

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What should I do if my high-speed Internet service is not working?

These are the most common fixes for Internet issues (unless there is a network issue occurring):

  • Reboot each device from the wall out. If your service is DSL, unplug the modem for 30 seconds, plug it back in, and then continue rebooting other devices in order of connectivity from the wall to your computer.
  • If this doesn't work and you are using a router, disconnect your computer from the router and plug it directly into your modem or Ethernet wall jack, and again reboot devices from the wall out.
  • If you still cannot access the Internet, contact us for assistance at (407) 996-8900.
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How do I set up the voice mail feature?

For the majority of Summit Broadband customers, do the following:

At home, dial 407-996-9900(Central) or 239-219-1098(SWFL) to access your voice mail system. Your default password will be the last 4 digits of your phone number. There will be prompts to help you through the process of setting up your voice mail. After you have set up your system, from home dial *98 to access the system. If you have messages waiting, you will hear a stutter dial tone upon picking up your line.

To check your messages when away from home, dial 407-996-9900(Central) or 239-219-1098(SWFL), press the * key, and then dial your phone number starting with the area code. You will be prompted to enter your password to access the system and listen to your messages.

For phone customers at The Gatherings, do the following:

Dial #0 to access your voice mail system. Your default password is the last 4 digits of your phone number. There will be prompts to help you through the process of setting up your voice mail. If you have messages waiting, you will hear a stutter dial tone upon picking up your line.

To check your messages when away from home, dial your phone number starting with the area code. When your voice mail picks up, dial #0 and enter your password to access the system and listen to your messages.

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If the power goes out, with my phone still work?

Yes. Your phone receives a signal directly from out fiber-optic cable network and is unaffected by power outages and weather.

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Who do I contact if I have a question about my bill or a problem with my service?

Please contact us at (407) 996-8900(Central) or (239) 444-0444(SWFL) for billing questions. For your convenience, we have extended Technical Support hours 24/7. We monitor the network and resolve network issues 24 hours a day/365 days a year.

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What are your installation fees?

Our installation fees vary based on the services you purchase. When you schedule your installation appointment, we can provide you with specific prices.

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Do I have to sign a contract to get service from Summit Broadband?

With Summit Broadband you sign no contract and make no long-term commitment. Frankly, we don't feel the need to "lock you in." We believe that once you try Summit Broadband, you'll be so pleased with our services you won't ever consider leaving.

Please give us a call to further discuss what Summit Broadband can do for you. Contact us at (407) 996-8900, Monday through Friday, 8:00 a.m. to 8:00 p.m.

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Why are the channels on my TV different from the printed Summit Broadband channel lineup?

Summit Broadband provides a Clear QAM (Unencrypted) Digital Basic lineup by using PSIP data (Program and System Information Protocol). Channels may not map properly if the manufacturer has implemented the PSIP standard different from the industry standard.

Some manufacturers have released firmware fixes that can update the software on a Digital Television to fix PSIP issues. Click here to access a form letter to send to your Digital TV manufacturer or Click Here to find step by step instructions to locate available firmware updates on manufacturer websites.

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Will I see programming information or just the channel number?

The type of programming information you see is dependent on the TV set manufacturer. You may see additional features like:

  • The ability to see program air-dates up to seven days in advance
  • Information on actors, plot summaries, year of release, etc.

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